Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brian Ham

Brian Ham

November 22, 2023

5  out of  5 rating by Brian Ham
"Wish I could give this man more than 5 stars. John Israel was very patient and professional throughout my whole claims process! I will definitely tell others about the fast service I was given before the holidays"
Profile photo of A B


November 22, 2023

1  out of  5 rating by A B
"John Israel has the absolute worst customer service I have ever encountered. I called the office today and told him I needed to see what I could do to drop my insurance around $100. Right off the bat he told me I could not. I knew that was not true so I told him I wanted to take a look into my pollicy- sure enough we were able to drop may policy over the requested $100. I will spare you the details but the numbers I had in-front of me from the statement I reviewed in the mail were different than the numbers than he gave me but I dealt with it- I could tell he was unhappy that I refused to just accept his initial no but the truth is the higher quote was above my budget and if I were to stay with State Farm I was going to have to adjust. Any time in the past with any other agent I have worked (through several different insurance carriers) with they have been more than happy and accommodating. Not John- and this is where things got bad... The issue I have is this: I am not sure if he works on commission or if he was unwilling to look into my service because he didn't want to work but to tell me right off the bat I could not drop my policy was either laziness or he is someone who has no problem lying. This wasn't a case of him being new as I have worked with him in the past. This didn't even upset me- I was more annoyed at his unprofessional behavior but what followed is the reason I am writing this review and why after I change insurance companies I will never do business with this branch State Farm again- and I suggest for anyone who prefers to do business with a professional versus a grown man who is unable to regulate his own emotions- if this is how he conducts himself at work Im sure he is a complete nightmare to deal with on a personal level: After we got the price down to the amount I needed I simply started to say "Now see, we were able to get this down- sometimes people have to choose between a lower coverage and or no coverage at all" John immediately started interupting me and talking over me in an extremely condescending manner. It was like talking to a 14 year old whose parents never taught him manners. I was appalled. I kept trying to finish what I had to say (in hindsight I should have immediately cut off the conversation then and there as he clearly did not have the skill set of a social mature adult to continue) but he kept talking over me, getting louder and talking as fast as he could, including ranting I was the one cutting him off (because I was trying to finish my original sentence that he cut me off on). I have never had a customer service experience like that in my life. I have never even written a negative review or asked to talk to a manager in my life - because we all have bad days but Johns behavior really pushed the limits. The level of his unprofessional behavior was appalling. Why should I or anyone do business and give a commission to someone so incredibly nasty and unprofessional. I will admit after being interrupted several times I did lose my cool but to be fair I never expected to be dismissed (or lied to- who knows with this guy) or treated so unfairly when I was calling to adjust and pay a bill. I feel sorry for anyone who has to deal with that man child in any form or fashion until he can learn to regulate his emotions and talk to people with respect. Apparently he is unable to handle someone not taking no at face value and he acts out by bullying the conversation. This is behavior that my 14 year old child has already grown up from. If he had any sort of decency he should be ashamed of his behavior. I am thoroughly disgusted and dissipointed with this branch of State Farm."
Profile photo of L Howell

L Howell

August 17, 2023

5  out of  5 rating by L Howell
"Great staff, friendly"
Profile photo of Vanessa Stoney

Vanessa Stoney

May 17, 2023

5  out of  5 rating by Vanessa Stoney
"Great service, prompt, thanks"
Profile photo of Stoney Jackson

Stoney Jackson

March 21, 2023

5  out of  5 rating by Stoney Jackson
Profile photo of Chad Hadden

Chad Hadden

January 31, 2023

5  out of  5 rating by Chad Hadden
"Dealt with John Q. Very helpful compared to the 24-7 number. I highly recommend"
Profile photo of Maria James

Maria James

December 27, 2022

5  out of  5 rating by Maria James
"Mary Joseph is an amazing person. Went to her office to inquire about home owners insurance, and she was very helpful and very informative. I felt like I was talking to a family member, not an insurance agent. I am so thankful I switched to her office."
Profile photo of Esterene Brown

Esterene Brown

December 15, 2022

5  out of  5 rating by Esterene Brown
"Professional friendly staff."
Profile photo of Sandy Billingsley

Sandy Billingsley

November 3, 2022

5  out of  5 rating by Sandy Billingsley
"You have to have car and home insurance, so it's best to go to someone you trust. I worked with Raymond Murray in the office and he was great. He worked with me until I was comfortable with my coverages."
Profile photo of Sarah Moore

Sarah Moore

March 24, 2022

5  out of  5 rating by Sarah Moore
"Mary Joseph has ALWAYS been available whenever I have needed help. My parents have had her for years and I now I use her for my renters insurance. She is so helpful and kind. She even sent me a card and a gift card when I graduated high school. Highly recommend!!"
Profile photo of Shondra Smith

Shondra Smith

November 12, 2021

5  out of  5 rating by Shondra Smith
"Goes above and beyond for her customers!"
Profile photo of Jewroshelwa OBanner

Jewroshelwa OBanner

January 18, 2021

5  out of  5 rating by Jewroshelwa OBanner
"I have been with Mary Joseph for about two years. Every time I call the agents are kind and knowledgeable. If someone is unsure about something they find the answers and return my calls quickly. This is by far the best insurance agency."
Profile photo of Carol Mack

Carol Mack

December 1, 2020

5  out of  5 rating by Carol Mack
"Payed my insurance"
Profile photo of Frank Rincoe

Frank Rincoe

December 24, 2019

5  out of  5 rating by Frank Rincoe
"Efficient and experienced staff. Very professional."
Profile photo of Kimberly Cunningham-Navarrette

Kimberly Cunningham-Navarrette

November 7, 2019

5  out of  5 rating by Kimberly Cunningham-Navarrette
"What an amazing experience with Mary Joseph State Farm Insurance Agency. The crazy thing is I almost did not call them. I researched the Agency and saw a negative review of bad customer service; nevertheless, I am moving from out of state & want an agent close to my new home. Their office is 5 minutes away. I thought let me inquiry online and see how quickly they get back to me. I sent an email request to their office and within 2 hours I got an email from Mary Joseph telling me someone would reach out to me. Within about 1 hour I received an email from Jonathan Shettler trying to accommodate my request through email as I asked. Jonathan was kind, great communicator, well educated in insurance, helpful and very timely in his responses & follow-ups. Jonathan did not give me a sales pitch on products but did educate me on why I might want to change my policies but did accept when I responded no. In addition, I asked Jonathan for some recommendations for local grocery stores and restaurants. I thought I might just pass me off to the Chamber of commerce or tell me to search Yelp, but instead, he actually gave me a personal list of his favorites and some others in the area. I was so nervous about leaving my Michigan State Farm Agent after almost 20 years, but now I am excited about my move and know Jonathan & Mary Joseph State Farm agency cares and will take care of all my insurance needs. The customer service at this agency was a wonderful experience and that means the world to me especially when your new to a State and very busy with life. I would highly recommend this company!"
Profile photo of Jamella Jaglal

Jamella Jaglal

September 26, 2019

5  out of  5 rating by Jamella Jaglal
"Helpful and courteous"
Profile photo of Clinton Watson

Clinton Watson

June 7, 2019

4  out of  5 rating by Clinton Watson
Profile photo of Angela Moore

Angela Moore

February 21, 2019

1  out of  5 rating by Angela Moore
"She gets one star only because I have to so I can write a review. I have been a long time State Farm customer and this lady’s rude, snotty, and condescending. I would not recommend her to anyone. Worth going somewhere else."
Profile photo of Sherise Sanders

Sherise Sanders

October 9, 2018

5  out of  5 rating by Sherise Sanders
"I am (and continue to be) amazed at the level of service provided by Mary and her staff. I've found them to be knowledgeable and thoughtful. If you are thinking of an agency-this office comes with my highest recommendation."
Profile photo of Paulina Jones

Paulina Jones

July 30, 2018

2  out of  5 rating by Paulina Jones
"This agent is very snotty and rude never will deal with this one again !!?"
Profile photo of Josh Baker

Josh Baker

April 26, 2017

5  out of  5 rating by Josh Baker
"I recently changed from a competitor of State Farm's, and I saved a ton of money and got better coverage. Mary Joseph is a great lady and her staff was extremely helpful. I wholeheartedly recommend her and her agency. You can't go wrong in my estimation."